Customer Support & Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 (Rules 4 & 7) and Information Technology (Intermediary Guidelines) Rules, 2021, XYIEO provides dedicated channels for user support, billing inquiries, content accuracy disputes, and formal grievance redressal.
Submit a formal inquiry regarding billing, technical downtime, question disputes, or deficiency of service.
Submit Complaint →Check real-time status, investigation notes, and resolution updates using your unique ticket reference.
Track Status →Customer Care & Statutory Details
Designated Grievance Redressal Officer
If your issue is not resolved through standard customer care channels within 48 hours, you may escalate your grievance directly to our designated Grievance Officer:
Statutory SLA: All grievances are acknowledged within 48 hours with a unique ticket number and redressed within 30 days (1 month) of receipt.
Privacy & Account Rights
For personal data access, correction, or permanent account deletion, you may perform automated deletion anytime in your Profile Settings or contact privacy support at support@xyieo.com.